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Stickied Incidents

3rd January 2026

Service issues have been detected at Sandy Bay Residential Resort

We are aware of a fault affecting broadband and phone services at "Sandy Bay Residential Resort"

Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

  • Vfast engineers and Park staff have now resolved the issues and connections are now back online

    Thank you for your patience, and once again apologies for any inconvenience caused during this outage

  • We are still working with the park to try to get connections restored as soon as possible

    We will provide further updates when we have them

    Apologies for the inconvenience caused

  • We have encountered further issues at Sandy Bay Residential Resort

    Investigation has resumed. We will provide further updates as soon as possible.

  • All services at Sandy Bay Residential Resort have been restored.

    We are monitoring closely for any further issues.

    • View Scheduled Maintenance

    Incidents

    3rd January 2026

    Service issues have been detected at Riverview Country Park

    We are aware of a fault affecting broadband and phone services at "Riverview Country Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Riverview Country Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Riverview Country Park have been restored.

    We are monitoring closely for any further issues.

    • Service issues have been detected at Riverview Country Park

    We are aware of a fault affecting broadband and phone services at "Riverview Country Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Riverview Country Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Riverview Country Park have been restored.

    We are monitoring closely for any further issues.

    • Service issues have been detected at Park Holidays UK Ltd - Sandy Bay Holiday Park

    We are aware of a fault affecting broadband and phone services at "Park Holidays UK Ltd - Sandy Bay Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • Vfast engineers and Park staff have now resolved the issues and connections are now back online

    Thank you for your patience, and once again apologies for any inconvenience caused during this outage

    • Service issues have been detected at Sandy Bay Residential Resort

    We are aware of a fault affecting broadband and phone services at "Sandy Bay Residential Resort"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • Vfast engineers and Park staff have now resolved the issues and connections are now back online

    Thank you for your patience, and once again apologies for any inconvenience caused during this outage

  • We are still working with the park to try to get connections restored as soon as possible

    We will provide further updates when we have them

    Apologies for the inconvenience caused

  • We have encountered further issues at Sandy Bay Residential Resort

    Investigation has resumed. We will provide further updates as soon as possible.

  • All services at Sandy Bay Residential Resort have been restored.

    We are monitoring closely for any further issues.

    • Service issues have been detected at Thorney Bay Holiday Park

    We are aware of a fault affecting broadband and phone services at "Thorney Bay Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • Vfast engineers and Park staff have now resolved the issues and connections are now back online

    Thank you for your patience, and once again apologies for any inconvenience caused during this outage

  • We have encountered further issues at Thorney Bay Holiday Park

    Investigation has resumed. We will provide further updates as soon as possible.

  • All services at Thorney Bay Holiday Park have been restored.

    We are monitoring closely for any further issues.

    • 2nd January 2026

    Service issues have been detected at St Osyth Beach Holiday Park

    We are aware of a fault affecting broadband and phone services at "St Osyth Beach Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at St Osyth Beach Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at St Osyth Beach Holiday Park have been restored.

    We are monitoring closely for any further issues.

    • Service issues have been detected at Martello Beach Holiday Park

    We are aware of a fault affecting broadband and phone services at "Martello Beach Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Martello Beach Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Martello Beach Holiday Park have been restored.

    We are monitoring closely for any further issues.

    • Service issues have been detected at Marlie Holiday Park

    We are aware of a fault affecting broadband and phone services at "Marlie Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Marlie Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Marlie Holiday Park have been restored.

    We are monitoring closely for any further issues.

    • 1st January 2026

    Service issues have been detected at Seaview Holiday Park

    We are aware of a fault affecting broadband and phone services at "Seaview Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Seaview Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Seaview Holiday Park have been restored.

    We are monitoring closely for any further issues.

    • Service issues have been detected at Damage Barton Caravan and Camping Site

    We are aware of a fault affecting broadband and phone services at "Damage Barton Caravan and Camping Site"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Damage Barton Caravan and Camping Site has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Damage Barton Caravan and Camping Site have been restored.

    We are monitoring closely for any further issues.

    • 31st December 2025

    WiMAX (Wireless Broadband) Park Holidays Outage - Beauport Holiday Park

    We are currently aware of an outage affecting some broadband services on Beauport Holiday Park

    We are investigating and working with the park to get the resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • Our Vfast engineer has resolved the power issue onsite and connections are now back online. Apologies for any inconvenience caused

  • Our Vfast engineer is onsite and investigating

  • We have a Vfast engineer en route to investigate this issue . He is expected to be onsite between 4.30 and 5.30pm today

  • We have now confirmed power to the area where our repeater is and we are arranging for a Vfast engineer to attend to investigate further.

    Further updated when we have them. We apologise for the inconvenience caused

  • We have been advised there is a power issue affecting the feed to our equipment , the park are arranging for an electrician to investigate, however due to the snow this could be delayed.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

    • Service issues have been detected at Thorney Bay Holiday Park

    We are aware of a fault affecting broadband and phone services at "Thorney Bay Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Thorney Bay Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Thorney Bay Holiday Park have been restored.

    We are monitoring closely for any further issues.

    • Service issues have been detected at Sandy Bay Residential Resort

    We are aware of a fault affecting broadband and phone services at "Sandy Bay Residential Resort"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Sandy Bay Residential Resort has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Sandy Bay Residential Resort have been restored.

    We are monitoring closely for any further issues.

    • 30th December 2025

    Service issues have been detected at Golden Coast Leisure Park

    We are aware of a fault affecting broadband and phone services at "Golden Coast Leisure Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Golden Coast Leisure Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Golden Coast Leisure Park have been restored.

    We are monitoring closely for any further issues.

    • Service issues have been detected at Riverside Leisure Park

    We are aware of a fault affecting broadband and phone services at "Riverside Leisure Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Riverside Leisure Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Riverside Leisure Park have been restored.

    We are monitoring closely for any further issues.

    • 29th December 2025

    Service issues have been detected at Golden Coast Leisure Park

    We are aware of a fault affecting broadband and phone services at "Golden Coast Leisure Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Golden Coast Leisure Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Golden Coast Leisure Park have been restored.

    We are monitoring closely for any further issues.

    • Service issues have been detected at Glendale Holiday Park

    We are aware of a fault affecting broadband and phone services at "Glendale Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Glendale Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Glendale Holiday Park have been restored.

    We are monitoring closely for any further issues.

    • 28th December 2025

    WiMAX (Wireless Broadband) Park Holidays Outage - Beauport Holiday Park

    We are currently aware of an outage affecting some broadband services on Beauport Holiday Park

    We are investigating and working with the park to get the resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The issue was resolved around 18:38 on 29th December and connections reconnected to the Vfast network. If you still have an issue please contact support on 0330 3240324 opt 2

    Apologies for any inconvenience caused.

    • Service issues have been detected at Hendwr Holiday Park

    We are aware of a fault affecting broadband and phone services at "Hendwr Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Hendwr Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Hendwr Holiday Park have been restored.

    We are monitoring closely for any further issues.